Partner with TrustPay

At a glance

  • Same-day processing once funds clear (cut-off applies)

  • Crystal-clear remittance & payslips (no surprises)

  • Full PAYE compliance — no schemes, no grey areas

  • Dedicated agency support line + MI reporting

  • Works with major timesheet/VMS portals

  • No tie-ins — easy onboarding, easy offboarding

How we work with agencies

  • Single point of contact for your consultants and payroll team

  • Fast candidate onboarding (same day once docs received)

  • Clear cut-off times published in advance

  • Weekly MI (registrations, active headcount, pay runs, queries)

  • Proactive issue handling (we’ll tell you before a payment becomes a problem)

Compliance & assurance

  • HMRC PAYE with real-time information (RTI) submissions

  • Holiday pay managed and shown transparently

  • Right-to-Work verification (and additional checks where your sector needs them)

  • GDPR compliant; Data Processing Addendum available

  • Insurance: EL £10m, PL £5m, PI £2m (update with your limits)

  • Accreditations: [FCSA/Professional Passport/ISO—insert what you hold]

  • We do not operate loan-based arrangements or disguised remuneration

If you need a due-diligence pack (policies, sample payslip/remittance, insurances, ICO details), we’ll send it same day.

Payments you can plan around

  • Same-day processing on receipt of cleared funds (confirm your cut-off, e.g., 2pm)

  • Weekly or monthly cycles to match your client’s cadence

  • Clear remittance showing assignment funds, employment costs, margin, taxable pay and net pay

  • No hidden extras — our margin is simple and published

Candidate experience (your brand matters)

  1. Invite link or referral from your consultant

  2. Quick signup (5–10 minutes) and right-to-work checks

  3. Employment contract & portal access

  4. First payment the day funds clear (subject to cut-off)

  5. Human support by phone/email/chat whenever they need it

Happy contractors = fewer escalations to your team.

Tech & portals

We work smoothly with the major timesheet/VMS platforms (e.g., client portals and agency systems). File formats for remittances and MI can be tailored to your workflow.

If you have a preferred approvals schedule or need consolidated remittances per cost centre, we’ll align.

Commercials

  • Flat margin (per payment or weekly)

  • Volume pricing available for MSP/PSL or multi-brand groups

  • No exit fees or long commitments

  • Credit terms agreed case-by-case with your finance team

Tell us how you operate and we’ll keep it simple.

FAQs (for agency partners)

Can we use you across multiple brands or PSLs?
Yes. We’re set up for multi-brand groups and can tailor MI and comms per brand.

Do you support inside-IR35 roles?
Yes—umbrella is typically used for inside-IR35 assignments. We’ll align with the client’s status determination.

What happens if funds arrive after cut-off?
We process on the next run and notify both the contractor and your team—no surprises.

Can you switch contractors from another umbrella mid-assignment?
Yes. We’ll coordinate the start date and payment routing with minimal disruption.

Do you handle contractor queries?
Absolutely. Contractors contact us directly—your consultants don’t get stuck in the middle.

What we need to get started

  • Agency point of contact (ops/payroll)

  • Assignment details template/KID format you prefer

  • Approval & payment cycle (cut-offs, bank days)

  • Any portal or remittance preferences

We’ll share our due-diligence pack and onboarding collateral so your consultants can brief candidates confidently.

A compliant, contractor-friendly umbrella for agencies who value speed, clarity and service.

We help you place faster, pay contractors on time, and reduce risk—without adding admin to your desk. If you want a responsive umbrella partner that your consultants and contractors actually like, you’re in the right place.

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Got questions?

If you’re unsure about how umbrella contracting works, or just want a straight answer before making a decision, get in touch. The TrustPay team’s happy to talk it through — no pressure, no obligation, just honest advice. We’ll help you understand your options so you can work with confidence.

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